Hey Michael, I just had this problem come up today too. Samsung galaxy s7 user manual t mobile. I know this reply is a little late, but if you are still wondering about this or for anyone else who has this problem the solution is:
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- as mikew above has said, you have to put the earphones in pairing mode
- the instructions indicate that this happens automatically when you first power on the earphones so it may not work if you are tying to connect to a second device or something like that, which was what went wrong for me
Cisco 7937 manual. - I found that by pressing the two volume buttons simultaneously, the earphones went into pairing mode (though i'm not sure if it just factory reset the earphones or manually started pairing mode)
Plantronics Backbeat Pro 2 User Manual
- you will know that it is in pairing mode because the voice says 'pairing' and there is a light on the right earphone that flashes red/blue intermittently
Plantronics Backbeat Go 2 Review
hope this helps!